DATE: November 8, 2021
TO: Council Sustainability Committee
FROM: Director of Public Works
SUBJECT
Title
Hayward Water Bill Redesign - Selection of a Design Option
End
RECOMMENDATION
Recommendation
That the Council Sustainability Committee (CSC) reviews, comments on, and selects a Hayward water bill design option. End
SUMMARY
Staff is currently implementing an Advanced Metering Infrastructure (AMI) water customer portal with bill payment functionality. As part of this effort, the City will soon be partnering with a new external-bill printing and distribution vendor, InfoSend, Inc. (InfoSend). With this new vendor, the City has an opportunity to redesign the bill distributed to utility customers. In this report, staff present three bill design options for the CSC’s review, comment, and selection.
ATTACHMENTS
Attachment I Staff Report
Attachment II Current Template
Attachment III Design A
Attachment IV Design B (Recommended)