DATE: December 17, 2024
TO: Mayor and City Council
FROM: Assistant City Manager
SUBJECT
Title
Adopt Resolutions Authorizing the City Manager to (1) Amend the FY 2025 Agreement with Eden I&R, Inc. for Transportation Network Company (TNC) Paratransit Services by $180,000 for a Not-to-Exceed Amount of $452,619; (2) Execute an Agreement with Onward Health, Inc. to Develop and Pilot New Paratransit Services for the Remainder of FY 2025 for a Not-to-Exceed Amount of $235,438; and (3) Execute an Agreement with Onward Health, Inc. for Paratransit Services for FY 2026 for a Not-to-Exceed Amount of $880,613
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RECOMMENDATION
Recommendation
That Council adopts resolutions (Attachments II, III, and IV) authorizing the City Manager to:
1. Amend the Agreement with Eden I&R, Inc. by $180,000 for a not-to-exceed amount of $452,619 in order to support expanded curb-to-curb transportation network company (TNC) paratransit service hours through the end of FY 2025;
2. Execute an Agreement with Onward Health, Inc. for a not-to-exceed amount of $235,438 in order to pilot new and necessary paratransit services through the end of FY 2025; and
3. Execute an Agreement with Onward Health, Inc. for a not-to-exceed amount of $880,613 to operate all paratransit direct transportation services for FY 2026.
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SUMMARY
As part of addressing findings from an evaluation of the Hayward Operated Paratransit (HOP) program, the City increased its outreach efforts to potential riders, resulting in the enrollment of 444 new riders and a 37% increase in rides provided to the community between FY 2023 and FY 2024. Additionally, in February 2024, HOP to weekdays from 8:15am to 9:00pm and weekends from 8:00am to 4:00pm. Given demand for expanded hours, as well as increased ridership, staff recommends executing an amendment to increase the amount of the existing FY 2025 agreement with Eden I&R by $180,000, for a total not-to-exceed amount of $452,619.
On September 5, 2024, the Community Services Division published a Request for Proposals (RFP) for Paratransit Services. Staff recommend executing agreements with Onward Health, Inc. to offer new services and implement a self-service app in FY 2025 and to operate direct transportation services in FY 2026. The FY 2025 agreement would pilot door-through-door, WAV, group trip, and app-based ride services targeting a spring timeframe, for an amount not-to-exceed $235,438. The FY 2026 agreement would include the above services as well as curb-to-curb TNC and travel training services for an amount not-to-exceed $880,613.
ATTACHMENTS
Attachment I Staff Report
Attachment II Eden I&R FY25 Agreement Amendment Resolution