DATE: October 30, 2019
TO: Council Sustainability Committee
FROM: Director of Public Works
Director of Finance
SUBJECT
SB 998: Water Shutoff Protection Act - New Law Governing Discontinuation of Residential Water Service for Delinquent Bills
RECOMMENDATION
That the Committee reviews and comments on this report.
SUMMARY
In September 2018, Governor Brown signed Senate Bill 998, the Water Shutoff Protection Act, into law to provide additional protections for residential water customers before the discontinuation of water service due to nonpayment of water bills. The new law requires all public water systems (with more than 200 connections) to have a written policy on discontinuation of residential water service, which includes adequate noticing and repayment options for low-income customers before shutting off water service. The written policy must be posted in multiple languages on the water purveyor’s website. This report describes staff’s efforts to update the City’s existing policies and procedures related to delinquent accounts and discontinuation of water service to comply with SB 998 requirements by February 1, 2020.
ATTACHMENTS
Attachment I Staff Report
Attachment II Draft Policy for Discontinuation of Residential Water Service for Nonpayment