DATE: July 19, 2016
TO: Mayor and City Council
FROM: Director of Information Technology/CIO
SUBJECT
Title
Resolution of the City Council of the City of Hayward Authorizing the City Manager to Negotiate and Execute an Agreement Between the City of Hayward and Tyler Technologies Inc. to Continue the Standard Software Maintenance Support Services Agreement
End
RECOMMENDATION
Recommendation
That the Council adopts the attached resolution approving the standard software maintenance support services agreement with Tyler Technologies Inc., to provide software upgrades, software fixes, software maintenance, business hour technical support, and emergency after-hour technical support for New World public safety software.
Body
BACKGROUND AND DISCUSSION
The City of Hayward utilizes the New World Systems public safety suite as the software provider for Computer Aided Dispatch (CAD), Records Management System (RMS), Corrections, and Mobile Field Reporting for both the Police and Fire Departments. The original software maintenance agreement was approved December 9, 2009. Within that original agreement, software maintenance fees were established and have been paid by the City of Hayward annually. Negotiations to renew the software maintenance agreement between the City of Hayward and Tyler Technologies Inc., the owner of New World Systems, began prior to the expiration date of the current software maintenance agreement, but have extended beyond the contract expiration date of 3/31/16.
Approval is needed to continue to receive software support and maintenance of the New World Systems public safety software suite. Extending the existing software maintenance agreement for a one-year period ending on 3/31/17 serves two purposes. First, this allows the City of Hayward to maintain access to business day and emergency technical support of mission critical public safety software as well as allows the City of Hayward to downlo...
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