DATE: June 21, 2016
TO: Mayor and City Council
FROM: Director of Library and Community Services
SUBJECT:
Preliminary Analysis of the 2-1-1 System in Alameda County
RECOMMENDATION
That Council directs the City Manager to work in partnership with Eden I&R to develop a capacity building plan that helps position Eden I&R for maximum competitiveness in today's technological market, and specifically to help Eden I&R prepare for the upcoming county-wide Request for Proposals for the Coordinated Entry System (CES) opportunity described in this report.
SUMMARY
On April 19, 2016, the Community Services Commission (CSC) recommended and Council preliminarily approved a $40,000 Social Services grant (General Fund) in FY 2017 to Eden I&R to help support operations of the Alameda County 2-1-1 system. A link to the April 19, 2016 Council report, supporting materials, and video of the proceedings can be found here.
At the above noted meeting, a representative from Eden I&R requested that the Council consider increasing the CSC-recommended grant amount from $40,000 to $50,000.
Also during the April 19 meeting, the chairperson of the CSC subcommittee that developed the Social Services funding recommendations, provided to Council additional insight into the CSC's deliberation process that led to the $40,000 recommendation.
At that time, Council directed staff to initiate a broader analysis that engages Eden I&R and other stakeholders in a deeper discussion about the success and productivity of the 2-1-1 system in Alameda County. Staff subsequently held a series of meetings with representatives from Eden I&R with this goal in mind, and to hear their specific funding concerns in more detail. The results of the preliminary analysis are presented in this report, followed by a description of next steps.
BACKGROUND
Brief history of the 2-1-1 system in Alameda County
In December 2003, nonprofit agency Eden I&R applied for and was issued a 2-1-1 provider designation by the C...
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