DATE: December 7, 2021
TO: Mayor and City Council
FROM: City Manager
SUBJECT
2021 Resident Survey Results: Presentation of 2021 Biennial Resident Satisfaction Survey Results
RECOMMENDATION
That the Council receives a presentation and provides comments on results from the 2021 Resident Satisfaction Survey conducted October 5, 2021, to October 17, 2021.
SUMMARY
The updated Resident Satisfaction Survey was prepared by Fairbank, Maslin, Maullin, Metz & Associates (FM3), of Oakland, California, and deployed between October 5, 2021 and October 17, 2021. The survey measures public opinion on the quality of life in Hayward, delivery of municipal services, service priorities, and level of support for one approach to raise additional revenue for new and expanded City responses to homelessness. Staff is requesting Council feedback on the findings.
ATTACHMENTS
Attachment I Staff Report
Attachment II FM3 Scope of Work
Attachment III 2021 Biennial Resident Satisfaction Survey