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File #: RPT 20-032   
Section: Informational Report Status: Agenda Ready
Meeting Body: Council Sustainability Committee
Agenda Date: 3/9/2020 Final action:
Subject: Advanced Metering Infrastructure (AMI) Customer Portal Pilot Program: Review and Comment on the Customer Portal Pilot Program Informational Report
Attachments: 1. Attachment I Staff Report

DATE:      March 9, 2020

 

TO:           Council Sustainability Committee

 

FROM:     Director of Public Works                     

 

SUBJECT                     

Title                      

Advanced Metering Infrastructure (AMI) Customer Portal Pilot Program: Review and Comment on the Customer Portal Pilot Program Informational Report                                                             

 

EndRECOMMENDATION

Recommendation

That the Council Sustainability Committee reviews and comments on this informational report.

End

SUMMARY

 

In October 2019, the City solicited proposals via a competitive Request for Proposals (RFP) process for the implementation of an Advanced Metering Infrastructure (AMI) Customer Portal Pilot Program (Pilot). AMI technology enables two-way communication over a fixed network between a utility system and its respective meters, thus allowing meters to be read, monitored, and managed from an online portal rather than relying on the physical read of a meter in-field by an employee.

 

Of the three responses received in November 2019, two vendors’ proposed software solutions and were selected for the Pilot: “AquaHawk” (a product developed by American Conservation & Billing Solutions, Inc.), and “WaterSmart” (a product developed by WaterSmart Software).  Both vendors will participate in the Pilot by developing a customer engagement portal that will be available to a select group of City staff (Pilot Staff) and Hayward water customers (Pilot Customers) for approximately four months, during which time feedback will be sought from both groups. This feedback will help inform staff’s eventual recommendation to the City Council regarding which vendor, if either, the City should select to implement a City-wide customer portal.

 

ATTACHMENTS

Attachment I                                           Staff Report