DATE: November 10, 2020
TO: Council Sustainability Committee
FROM: Director of Public Works
SUBJECT
Title
Receive Update on the Advanced Metering Infrastructure (AMI) Customer Portal Pilot Program
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RECOMMENDATION
Recommendation
That the Council Sustainability Committee (CSC) reviews and comments on this informational report.
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SUMMARY
Advanced Metering Infrastructure (AMI) technology, which was recently installed at every water meter in the City, transmits periodic meter reads to a Utility over a fixed network, enabling the Utility to then provide this detailed consumption data back to customers via an online portal. As such, in October 2019, the City solicited proposals via a competitive Request for Proposals (RFP) process to implement an AMI Customer Portal Pilot Program (Pilot).
The two vendors selected to participate in the Pilot following the RFP process were “AquaHawk” (a product developed by American Conservation & Billing Solutions, Inc.), and “WaterSmart” (a product developed by WaterSmart Software). Over the past six months, staff has worked with both vendors to develop two distinct customer engagement portals, and to populate them with City-wide, AMI-generated water consumption data. Both pilot portals are now live and access has been provided to approximately 100 pilot participants. Feedback garnered from these participants regarding preference between the two portals will be used to inform staff’s recommendation to Council regarding which portal, if either, to make available to all Hayward water customers in the long-term.
ATTACHMENTS
Attachment I Staff Report