DATE: January 18, 2022
TO: Mayor and City Council
FROM: Director of Public Works
SUBJECT
Title
Informational Report Regarding Hayward Water Bills
End
RECOMMENDATION
Recommendation
That the Council receives this informational report regarding the Hayward water bill redesign.
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SUMMARY
Staff is currently implementing an Advanced Metering Infrastructure (AMI) water customer portal with bill payment functionality. As part of this effort, the City is partnering with bill printing and distribution vendor, InfoSend, Inc. (InfoSend), who is redesigning the bill distributed to utility customers. This report serves to provide an update about the bill redesign effort, and to share a mockup of the redesign, which is included as Attachment II.
Council Sustainability Committee
The Council Sustainability Committee received this information at the November 8, 2021 meeting and concurred with staff’s recommendation that the new bill design should highlight basic information and new payment options.
ATTACHMENTS
Attachment I Staff Report
Attachment II Bill Redesign
Attachment III Current Bill